Privacy policy

PERSONAL DATA PROTECTION POLICY OF O'Coup D'Coeur tea room

Anxious to serve you and to share transparency, the O'Coup d'Coeur tea room publishes its confidentiality policy to inform you of the use which is made of your data in a transparent manner.This statement informs you about our practices and the choices you can make with respect to the information we hold.


OUR COMMITMENT TO PERSONAL DATA PROTECTION - WEBSITE www.ocoupdcoeur.com
the O'Coup d'Coeur tea room is responsible for the personal data that you communicate to usIn accordance with the applicable regulations regarding the protection of personal data, the O'Coup d'Coeur tea room is qualified as `` data controller ''.

We process personal data in accordance with the law, with complete transparency and fairness to youThis information is processed to ensure both an evolution and a personalization in the offer that we offer you, to ensure that it complies with the laws in force and to fulfill our obligations towards your expectations.

We provide you with access to the data that we collect via the menu `` my account '' which allows you to consult or modify the data that we haveYour data is neither given nor sold to third parties and remains your property.

If the information is collected both for the use of the O'Coup d'Coeur tea room and of another brand/entity in partnership, legal notices will be present to obtain your right to this bipartite use.


HOW WE USE THE DATA
1- For transactional purposes

As part of your online order, information relating to you, products, delivery, your residence and your payments are collected to ensure optimal transaction monitoring and post-purchase customer service.

2- For marketing purposes

In order to match our communications with your expectations, we may use your data to refine the targeting and retargeting on our site and our product offers in terms of advertising.We can also use this data to be able to send you an email (if you have agreed to receive it) on a filled basket not completed, a purchase recovery, inform you of the availability of a productFinally, we can process this data to push marketing for profiling purposes and to be able to associate behavior with a clustering of individuals, leading to the development of specific advertising, marketing or product.

3- For statistical purposes

Always with the aim of improving our service and our offer, we will be able to draw up internal statistical studies on the rate of consumption of our site, our products, delivery methods.

4- For Customer Service purposes

Ensure the best possible follow-up of your current file regarding a question relating to our site and/or our productsAlso be able to answer your questions in case of solicitation on the site, our products or an order placed.

5- For security purposes

The request for a password can be made and allows you to verify your identityThis identity request can also be made by contacting customer service to ensure the personalization of the relationship.

6- For legal purposes

To ensure the historization of the relationship and of the activities that follow the regulations in force, court orders, or police injunctions

WHAT DATA IS COLLECTED?
Contact information:
- We may collect your personal and/or professional contact details, including your surname, first name, postal address, telephone number, email address and other similar contact details.

Registration data for newsletters and commercial communications
- This data may include:email address, last name, first name

Account data & purchase data:
- We collect as much as possible (depending on the degree of completion of the account creation form and order history):last name, first name, gender, email address, postal address, telephone number, date of birth, password pass, region, order information:order dates, number of orders, name of products purchased, amount of products purchased, promotion or not to obtain the product.

Location and demographic data:
- We may collect geolocation data if you enable geolocation-based services or if you choose to provide information related to your location during product registrationLikewise, if you order by choosing click & collect or courier delivery, data regarding your preferred store as well as your address will be collected.Generally, the country, region, address, gender, age will be collected.

Site navigation data
- We can collect browsing histories by `` cookies ''For more information on the cookie privacy policy of your browser used, you can refer to the section dealing with this subject in your browser.Your settings will define the data that we can collect and therefore use for marketing and targeting purposesThe data collected are:data relating to your use of our website, connection data, pages viewed, videos viewed, products you searched for, products you viewed or added to your cart, Duration of your visit, IP address , browser type, device type used.

Data relating to questions asked in the context of a call to customer service:
- whether it is store customer service or e-commerce customer service, the types of questions and questions asked are collected.

Security data:
- We collect usernames, passwords, and similar security information necessary for authentication and access to accounts.

Social media data:
- Our site may contain options for accessing social sites allowing you to share information with your social networks or to interact with us on various social sitesDepending on their nature, the use of these functions may result in the collection and sharing of data concerning you.We encourage you to check the privacy policies and settings of the social sites you visit to know the type of data collected, used and shared on those sites.

Data automation:
Third parties can operate, on the payment part of the site, an automatic study of the shared data to verify and protect against fraud and identity theftTherefore, if fraud is detected by the payment tool, then the order may be slowed down by manual processing or even canceled.


WHO CAN ACCESS PERSONAL DATA?
We do not give, sell or rent our bases to any organization or third partyThe data shared on the site remains in the ecosystem of the O'Coup d'Coeur tea room on the site and/or in storesIn-store sales advisers as well as customer service may need to consult it, but under no circumstances give it away.

Your data may be processed on our behalf by a third party:

Third parties who assist us and help us provide digital and e-commerce services, such as listening to social networks (social media monitoring activity), store locating, identity management, web analytics ( audience analysis) and search engines, user-generated content creation tools;

Social media agencies to help us carry out advertising, marketing and sales campaigns and analyze their effectiveness.

Third parties whom we need to supply and deliver a product to you, for example for postal/delivery services;

Third parties who assist us and help us provide IT services, such as platform providers, hosting services, maintenance and technical support services for our databases as well as for our software and applications that may contain data about you (these services may sometimes require access to your data in order to perform the requested tasks);

Payment service providers and credit bureaus for the purposes of assessing your creditworthiness and verifying your information when required to enter into a contract with you;


WHERE DO WE STORE YOUR PERSONAL DATA?
The data we collect is stored in the European UnionPassing through service providers for the hosting of our site - NBS - where the servers are all located in France, as well as for the so-called"database"data.

We put in place the necessary controls to ensure the presence of these third parties on European territoryWe could not, however, be held responsible for information fraud on their part or any hacking they would suffer.

Refer to the cookies page for more information.


HOW LONG IS THE DATA KEPT?
If you purchase products and services or contact us with a request, we keep your personal data for the duration of our contractual relationship;

If you create an account, we keep your personal data until you ask us to delete it or after a period of inactivity (no active interaction with the brand) defined in accordance with the regulations. and instructions at the local level;

If you have consented to receive commercial prospecting messages, we keep your personal data until you unsubscribe or until you ask us to delete them or at the end of a period inactivity (no active interaction with the brand) defined in accordance with local regulations and instructions;

If cookies are placed on your computer, we keep your data for any period defined in accordance with local regulations and instructions.

If no marketing and/or transactional activity is observed over a period of 36 months, we undertake to make your information anonymous and therefore not traceable to a person, or even completely delete it from our database.

In accordance with the law, you have the right to information, access, rectification as well as the right to erasure/right to be forgottenLikewise, you can oppose commercial prospecting and withdraw your consent at any time for data processing based on consent.For this you can contact us via the page:https://www.ocoupdcoeur.com/contact/ or on the email:dpo@ocoupdcoeur.com

Finally, you can disable cookies by going to your browser settingsFor more information, you can consult the page:https://www.aboutcookies.org/

In order to be able to identify you, you may be asked to provide proof of identity to change all types of data stipulated above.


OUR COMMITMENT TO PERSONAL DATA PROTECTION - PROFESSIONAL RELATIONSHIPS CALLED BTOB
HOW WE USE THE DATA
1- For transactional purposes
As part of your order, information relating to your business, products, delivery, and payments are collected to ensure transaction monitoring and optimal post-purchase customer service.

2- For marketing purposes
In order to match our communications with your expectations, we may use your data to refine the targeting and retargeting on our site and our product offers in terms of advertising.We can also use this data to be able to send you an email, a purchase reminder, to inform you of the availability of a product.Finally, we can process this data to push marketing for profiling purposes and to be able to associate behavior with a clustering of individuals, leading to the development of specific advertising, marketing or product.

3- For statistical purposes
Always with the aim of improving our service and our offer, we will be able to draw up internal statistical studies on the rate of consumption of our site, our products, delivery methods

4- For Customer Service purposes
Ensure the best possible follow-up of your current file regarding a question relating to our site and/or our productsAlso be able to answer your questions in case of solicitation on the site, our products or an order placed.

5- For legal purposes
To ensure the historization of the relationship and of the activities that follow the regulations in force, court orders, or police injunctions

WHAT DATA IS COLLECTED?
Contact details: we may collect the following data:

- Company name, company name and legal form
- Company billing address
- Activity area
- Accounting data:intra-community VAT number, Siret number, APE code and bank details
- Your professional contact details:surname, first name, email address, telephone number, function, and similar contact details
- Contact details of recipients of O'Coup d'Coeur products

Registration data for newsletters and commercial communications:
- This data may include:email address, last name, first name

Account data & purchase data:
- We collect information relating to orders:order dates, number of orders, name of products purchased, amount of products purchased, promotion or not to obtain the product.

Site navigation data:
- We can collect browsing histories by `` cookies ''For more information on the cookie privacy policy of your browser used, you can refer to the section dealing with this subject in your browser.Your settings will define the data that we can collect and therefore use for marketing and targeting purposesThe data collected are:data relating to your use of our website, connection data, pages viewed, videos viewed, products you searched for, products you viewed or added to your cart, duration of your visit, IP address , browser type, device type used.

Data relating to the questions asked in the context of a call to the commercial service companies The types of questions and questions asked are collected.

Social media data:
- Our site may contain options for accessing social sites allowing you to share information with your social networks or to interact with us on various social sitesDepending on their nature, the use of these functions may result in the collection and sharing of data concerning you.We encourage you to check the privacy policies and settings of the social sites you visit to know the type of data collected, used and shared on those sites.

Data automation:
Third parties can operate, on the payment part of the site, an automatic study of the shared data to verify and protect against fraud and identity theftTherefore, if fraud is detected by the payment tool, then the order may be slowed down by manual processing or even canceled.


WHO CAN ACCESS PERSONAL DATA?
We do not give, sell or rent our bases to any organization or third partyThe data collected by the corporate sales department remains in the ecosystem of the O'Coup d'Coeur tea roomIn-store sales advisers as well as customer service may need to consult it, but under no circumstances give it away.

Your data may be processed on our behalf by a third party:

Social media agencies to help us carry out advertising, marketing and sales campaigns and analyze their effectiveness.

Third parties whom we need to supply and deliver a product to you, for example for postal/delivery services;

Third parties who assist us and help us provide IT services, such as platform providers, hosting services, maintenance and technical support services for our databases as well as for our software and applications that may contain data about you (these services may sometimes require access to your data in order to perform the requested tasks);

Payment service providers and credit bureaus for the purposes of assessing your creditworthiness and verifying your information when required to enter into a contract with you;


WHERE DO WE STORE YOUR PERSONAL DATA?
The data we collect is stored in the European UnionVia service providers:on our CRM (Customer Relationship Manager) system and our “Shopify” order management system where the servers are all located in France, as well as for so-called “database” data feedback
We put in place the necessary controls to ensure the presence of these third parties on European territoryWe could not, however, be held responsible for information fraud on their part or any hacking they would suffer.


HOW LONG IS THE DATA KEPT?
If you purchase products and services or contact us with a request, we keep your personal data for the duration of our contractual relationship;

If you create a company account, we keep your professional data until you ask us to delete it or after a period of inactivity (no active interaction with the brand) defined in accordance with the local regulations and instructions;

If you receive commercial prospecting messages, we keep your professional data until you unsubscribe or until you ask us to delete them or after a period of inactivity. (no active interaction with the brand) defined in accordance with local regulations and instructions;

If cookies are placed on your computer, we keep your data for any period defined in accordance with local regulations and instructions.

If no marketing and/or transactional activity is observed over a period of 36 months, we undertake to make your information anonymous and therefore not traceable to a person, or even completely delete it from our database.

In accordance with the law, you have the right to information, access, rectification as well as the right to erasure/right to be forgottenLikewise, you can oppose commercial prospecting and withdraw your consent at any time for data processing based on consent.For this you can contact us via the page:https://www.ocoupdcoeur.com/contact/ or by email:dpo@ocoupdcoeur.com

Finally, you can disable cookies by going to your browser settingsFor more information, you can consult the page:https://www.aboutcookies.org/

In order to be able to identify you, you may be asked to provide proof of identity to change all types of data stipulated above.